Frequently Asked Questions

The fastest way to contact Frankie Dean is info@frankie-dean.com Please allow 24 hours for a response. 

Please contact customer service from the online marketplace you are using to you can always reach out to us at info@frankie-dean.com

Yes. Due to the large quantity of orders we receive the best way to modify or cancel your order is to contact customer service at info@frankie-dean.com

If you purchased your order from our online store then you will be notified via email with a tracking number. If you purchased our product from another online marketplace then they will email you with tracking information. 

Yes, the Frankie Dean® website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

American Express, MasterCard, Visa, Discover, Apple Pay, PayPal, Venmo, Google Pay, Diners Club. 

We charge sales tax based on your billing zip code that is applicable to the state that you live in. 

You will not be charged until your order is processed. 

All orders placed will be ready to ship within two business days, regardless of the shipping method. Orders placed over the weekend or on a holiday will be ready to ship within the next two working business days. Orders shipping to the West Coast will arrive in 3-5 business days. Orders shipping to the East Coast will arrive in 7-10 business days. 

We offer free ground shipping on all consumer orders over $50 shipping to the continental United States. We ship to residential and business addresses only. We do not ship to P.O. boxes, APOs/ FPOs, or Freight Forwarding Facilities.

When you create an account we will securely store your information, this will streamline and speed up your checkout process on future orders.